AI Trainer – Customer Enablement

AI Trainer – Customer Enablement

Location: Aarhus/ Copenhagen, Denmark

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.

Responsibilities:

• AI Solution Delivery: Configure and deliver AI solutions through our front-end platforms (BotStudio and SupSearch).
• Customer Enablement: Train and support clients on our solutions, guiding them through onboarding, best practices, and launch planning.
• Consulting & Advisory: Act as a trusted advisor to clients, helping them design and optimize their use of virtual agents and conversational intelligence.
• Quality Focus: Ensure conversational intelligence foundations are correctly set and quality standards are met for each delivery.
• Cross-functional Collaboration: Work closely with Implementation Specialists, Configuration Specialists, Customer Success Managers and Developers.
• Feedback Loop: Test new features, provide structured feedback, and share customer insights with product and development teams.
• 2nd-Line Support: Provide second-line support to customers and resolve more complex technical and configuration issues.

The must haves:

• Fluency in both Danish and English language (spoken & written).
• An analytical brain that can quickly identify and suggest enhancements for our solutions at customers as well as product improvements.
• A bachelor’s degree or above, or alternatively, high-school education focused on tech and/or communication.
• Familiarity with Python.
• Business understanding that will allow you to work closely with clients and partners.
• You are a confident communicator.
• Interest in tech, easy learner, eager to learn and perhaps some tech background.
• You don’t stop before our customers are happy.

The nice to haves:

• Experience with genAI, chatbot or similar customer contact solutions.
• Experience as an assistant teacher or teaching experience - especially if you've helped others learn technical or digital tools.

What’s In it for You?

• Competitive industry benchmarked salary
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process:

• Screening call with Talent Acquisition
• 1st interview with Operations Manager
• 2nd stage: psychometric & IQ assessments
• Final interview in person with Operations Manager, an existing AI Trainer in the team & the CCO