Customer Success Manager - Sweden & Denmark
Jobdetaljer
Jobbeskrivelse
About the job
You help set the roadmap, help set the pricing, run launches and delivery trainings. The mission is to help our partner onboard and grow their customer base on our platform. We're live with our partner today, but we have an even more exciting journey ahead of us.
You sit at the intersection of sales, product, and operations. You're the partner's voice inside Telavox, and Telavox's voice with the partner. You'll work closely with stakeholders on both sides, feed market needs and priorities to our product managers, and help shape decisions that grow the account. You won't be doing this alone — you'll have the Stockholm and Malmö offices, and colleagues across sales, product, and delivery, close by to lean on.
You report to the leader of our Customer Engagement & Delivery team. This role is based in Stockholm or Malmö. Expect regular travel to our partner's offices in Stockholm and Copenhagen, as well as to Telavox HQ in Malmö.
What you'll do
Own the growth of the account. Your primary mandate is to drive a step-change in how many end users this partner brings onto Telavox — everything below exists in service of that.
Equip the partner's sales organizations in Sweden and Denmark with the positioning, training, and materials they need to sell.
Assist in ongoing sales cases.
Help shape the partner's product roadmap, working with senior stakeholders on both sides and guiding our product managers on market needs and priorities along the way.
Support pricing and packaging decisions — for direct end-customer sales and for wholesale/indirect channels — including for new categories like AI.
Support go-to-market execution for product launches: positioning, messaging, sales enablement, and market activation.
Help drive commercialization of our AI product suite with this partner.
Coordinate prioritization between the commercial side and product & engineering, bringing structure to requests as they come in.
Build and maintain the map of key stakeholders on both sides, and be someone both sides trust to get things done.
About you
Commercially, you're comfortable getting into B2B SaaS pricing, packaging, and channel economics, and confident contributing to decisions that shape revenue. You speak product well enough to work productively with product managers and bring them useful market input, without needing formal authority over them.
On top of that, you're a good communicator — someone who's comfortable in a room with stakeholders one day and running a training session for a sales team the next. Some technical understanding is a plus, enough to follow feasibility discussions and be a credible voice with engineering. And you like being close to the customer and hands-on with delivery — happy to draw on the network and experience around you at our Stockholm and Malmö offices rather than figuring everything out solo.
You're fluent in English as well as Swedish and/or Danish (all three are a plus!) at a business level since you'll be working closely with local sales teams in both markets.
How to apply
We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.
For questions, reach out to HR Business Partner Victoria Schmitz at victoria.schmitz@telavox.com