Technical Support Engineer

Join Eletive to build workplaces where people thrive! 💜

Did you know that engaged employees feel a stronger sense of meaningfulness in their work and are 3x more likely to stay with their company? At Eletive, we believe engaged employees are the key to thriving organizations. That’s why our vision is simple: a world where people thrive at work and feel motivated and empowered to perform at their best.

Eletive is not just our company name—it’s also the name of our intelligent People Success Platform. Our platform helps organizations measure and increase engagement, fostering workplaces where people truly thrive.

We’re on an exciting scale-up journey with ambitious global growth plans—and that’s where you come in!

What's the role about? 💻

As our new Technical Support Engineer, you'll play a critical role in ensuring that our customers can reliably and effectively use the Eletive platform. You'll take ownership of technical issues end-to-end - acting as a trusted problem solver for customers and a strong technical partner internally.

In this role, you'll proactively monitor, investigate, and resolve complex customer issues, collaborate closely with Product & Engineering, and ensure customers always receive clear, high-quality support. You’ll be part of our Customer Success team, while working as a key technical bridge between customers, support, and product development - always keeping the customer experience front and center.

We also see this as a long-term career opportunity. You’ll build deep product expertise and, over time, have the chance to grow into more senior technical roles or move closer to Product or Platform-focused positions.

🗝️ Key responsibilities:

• Take end-to-end ownership of advanced and complex technical cases, driving issues to resolution.

• Perform deep technical troubleshooting - including backend log analysis, root-cause analysis, APIs, integrations, configuration, and SSO-related issues.

• Act as a technical escalation point, supporting complex troubleshooting for both customers and internal teams.

• Communicate clearly and proactively with customers, providing timely updates, root cause explanations, and solutions.

• Prioritize tickets and incidents – including critical cases – and escalate when needed to minimize impact.

• Collaborate closely with Engineering, Product, and Customer Success to resolve issues and improve platform stability.

• Contribute to continuous improvement by identifying patterns, suggesting improvements, acting as the technical voice of the customer, and improving technical documentation and Help Center content to support scalability and ticket deflection.

• Share knowledge and support colleagues when needed, helping strengthen the overall support capability.

To thrive in the role, we believe that you...🌟

• Have a degree in Informatics, Computer Science, or equivalent hands-on experience.

• Bring around 2–3 years of experience from a technical support role, ideally within a SaaS environment.

• Are solution-oriented and pragmatic, with a structured and methodical approach to troubleshooting and root-cause analysis.

• Take ownership naturally, know how to prioritize what matters, and move work forward with a practical get-things-done mindset.

• Have strong communication skills, with a genuine drive to create a clear, trustworthy, and positive customer experience.

• Have some experience working with integrations, APIs, or system architecture, and feel motivated to grow your technical depth when handling more complex issues.

• Enjoy working cross-functionally and collaborate naturally with Engineering, Product and Customer Success to resolve issues, improve ways of working and share knowledge.

• Are fluent in Swedish and English, both written and spoken.

• Strongly resonate with our Core Values:

  • We Grow Together: You value teamwork and helping others succeed.

  • We Innovate and Iterate: You embrace creativity and continuous improvement.

  • We Lead Ourselves: You take ownership and responsibility for your work.

This role requires authorization to work in Sweden as it’s based in Sweden. We are unable to provide visa sponsorship at this time, but we welcome applications from everyone eligible to work in the EU.

Why Eletive? 💜

At Eletive, we believe in creating a workplace where everyone can do their best work and enjoy a supportive, dynamic environment. This is what you can expect when joining us:

• Be part of a team with diverse interests and backgrounds, united by a shared mission to make workplaces better. We speak many languages but we all unite in English in our meetings and internal communication.

• Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.

• Six weeks of vacation, a wellness grant, insurance package, and lots of snacks to keep you energized.

• Our Malmö office is just three minutes from the central station, featuring a rooftop terrace, play area, and even a workout station.

• Enjoy fika, Friday breakfasts, kickoffs, afterworks, and much more.

We can't wait to meet you!
We recruit continuously, so don’t wait - apply today by clicking the button below.