Digital Field Service Specialist

Do you want to join an exciting growth journey with XO CARE in Hørsholm? You will get the opportunity to work with a great team in a reputable, family-owned production company that has designed and produced quality products for the dental industry for 70 years.

We are looking for a Digital Field Service Specialist for our Tech. Service team who will be responsible for delivering swift, high-quality support to XO Certified Partners and selected end-customers—online and on-site. You will also be responsible for training partner technicians, maintaining technical documentation and training materials, and ensuring that our service processes and supporting systems (e.g., CRM and SharePoint) are up-to-date and maintained.

Responsibilities

1) Digital/online technical support and case handling

• Provide first level technical support to XO Certified Partners across all XO CARE products (especially XO FLOW).
• Answer technical questions, register customer complaints, handle complaints and follow up—including corrective actions—in a structured and timely way.
• Ensure all interactions and resolutions are documented accurately in CRM.

2) On-site support for XO Certified Partners and end-customers

• Perform troubleshooting, repairs and complex installation/commissioning tasks on-site.
• Prepare and maintain clear visit, installation and service reports.
• Willing to travel across Europe.

3) Technical training for partner technicians

• Plan, deliver and document technical training so partner technicians can perform service and repairs on XO CARE products.
• Train partner technicians to ensure optimal network and software setup to fully utilise XO FLOW.

4) Technical documentation and continuous improvement

• Prepare and maintain service, retrofitting and repair instructions as well as practical training materials (guides, slide decks, videos, etc.).
• Feed field insights back to R&D/Service and propose further product and process improvements.

5) Data, systems and events

• Collect, structure and maintain technician data at distributors; register internal error reports and keep technician records up to date in CRM.
• Maintain a logical document structure in SharePoint and ensure information is current and accessible.
• Participate in exhibitions and sales activities as needed, in collaboration with Service, Sales and Marketing.

Qualifications

We are looking for a friendly and approachable person who can handle many tasks at once and is highly detailoriented, with the following traits:

• Persistent, structured and extremely well organised.
• Strong eye for detail without losing the overview in intense situations.
• Technical flair across software, hardware and electronics; experienced with CRM, BI/reporting, Excel, and familiarity with ERP is a plus.
• Processoriented and disciplined in documentation and followup.
• Understands commercial processes and distribution networks and enjoys collaborating with partners.
• Fluent in English in writing and speaking; French and/or German is a plus.
• After onboarding, works independently with assigned tasks and proactively improves the work area.
• Education within relevant technical areas preferred; experience in the medical technology industry is a plus.

Application

You can apply by applying on Jobindex no later than Sunday, November 30, 2025.

We conduct interviews on an ongoing basis until we have found the right candidate.

We encourage all relevant applicants to apply. We do not discriminate based on race, colour, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity, and the selection is based solely on jobrelated factors.

If you have any questions, feel free to contact Thomas Stange-Artelt at tsa@xo-care.com.

Apply with QuickApply on Jobindex.