Talent Acquisition Operations Specialist

General Description of Assignment

The UNOPS People & Culture Group (PCG) is implementing a strategic transformation of its Talent Acquisition function to enhance the effectiveness, consistency and digital enablement of recruitment services across the organization. This assignment will support the Talent Acquisition function in consolidating institutional knowledge, improving access to recruitment-related resources, supporting the transition and governance of talent acquisition systems and strengthening communication and collaboration across Talent Acquisition teams.

Task Description

Under the direct supervision of the Head of Talent Acquisition, the Talent Acquisition Knowledge Management and Digital Transformation Specialist will undertake the following tasks:

• A. Talent Acquisition Knowledge Management Framework
  • Assess existing Talent Acquisition documentation, resources, guidance materials, tools, and repositories across relevant teams.
  • Identify information gaps, duplication, outdated materials, and opportunities to improve knowledge sharing and accessibility.
  • Develop and support implementation of knowledge management frameworks, governance mechanisms, repository structures, and practices that promote ownership, maintenance, accessibility, and continuous improvement.
  • Consolidate, organize, and preserve institutional knowledge and key Talent Acquisition assets within approved organizational repositories and digital platforms.
• B. Talent Acquisition Digital Knowledge Hub and Intranet Development
  • Design, develop, and maintain digital knowledge hubs, intranet resources, and self-service tools supporting Talent Acquisition services.
  • Review, standardize, update, and create content aligned with Talent Acquisition strategies, operating models, services, and stakeholder needs.
  • Develop user-friendly information architecture, navigation structures, and content governance mechanisms.
  • Support migration, organization, and consolidation of Talent Acquisition resources across approved digital platforms.
• C. Talent+ Transition and Digital Platform Knowledge Management
  • Support the transition of Talent+ ownership through the establishment of structured knowledge management practices.
  • Document system processes, workflows, functionalities, roles, user requirements, and operational procedures.
  • Develop and maintain centralized repositories, user guides, reference materials, FAQs, and knowledge products.
  • Promote effective system adoption, knowledge sharing, user experience, and alignment with broader Talent Acquisition digital resources.
• D. Talent Acquisition Information Management and Repository Governance
  • Review and improve information management practices across shared drives, repositories, mailboxes, and historical records.
  • Develop information architecture, folder structures, document classification approaches, naming conventions, and governance standards.
  • Organize and consolidate historical recruitment information, operational resources, lessons learned, and institutional knowledge.
  • Support consistent document management practices and migration of key resources into approved repositories.
• E. Talent Acquisition Process Documentation and Operational Excellence
  • Document Talent Acquisition processes, workflows, and service delivery models across functional areas.
  • Develop process maps, standard operating procedures, playbooks, toolkits, checklists, and guidance materials.
  • Identify opportunities to enhance efficiency, standardization, digitalization, stakeholder experience, and operational excellence.
  • Capture good practices and lessons learned to support continuous improvement initiatives.
• F. Employer Branding, Communications and Resource Development
  • Develop and strengthen communication, outreach, and employer branding resources supporting Talent Acquisition objectives.
  • Create templates, presentations, FAQs, toolkits, guidance materials, and stakeholder-facing products for internal and external audiences.
  • Support communication initiatives related to recruitment, early career programmes, employer branding, and Talent Acquisition transformation.
  • Ensure consistency of messaging, accessibility, formatting, and branding standards across Talent Acquisition materials.

Eligibility Criteria

• Age: 18 - 80
• Required experience: 3 years
• Nationality: There are no nationality requirements for remote assignments.

Assignment Requirements

• Relevant experience: 5 years
• Languages: English, Level: Fluent, Required
• Required education level: Master's degree in Human Resources Management, Organizational Development, Business Administration, Knowledge Management, Information Management, Communications, Digital Transformation, or related disciplines

Competencies and Values

• Strong understanding of Human Resources and Talent Acquisition processes.
• Strong knowledge management and information organization skills.
• Excellent written communication and content development abilities.
• Ability to translate complex processes into clear and accessible resources.
• Digital mindset and interest in HR technology.
• Strong analytical and organizational skills.
• Ability to work independently and proactively identify solutions.
• Ability to manage multiple priorities and deliver high-quality outputs remotely.
• Strong collaboration and stakeholder engagement skills.
• Ability to work effectively in a multicultural and geographically dispersed environment.
• Commitment to UN values, diversity, inclusion, and integrity.