Management Technician

OBJECTIVES OF THE PROGRAMME

All Member States of WHO in the European Region share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying value of equity as described in the General Programme of Work. The 13th General Programme of Work defines the mission of WHO as one to promote health, to keep the world safe, and to protect the vulnerable. The GPW calls for heightened accountability, prioritizing impact and outcome at country level, and to improve the lives of three billion people, through universal health coverage, through addressing health emergencies, and promoting healthier populations.

WHO's mandate revolves around six core functions: (i) providing leadership on global health matters; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends.

The European Region (EURO) of WHO is made up of 53 countries, with over 880 million people. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society. On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate and, more specifically, how these bear upon the way the health system stewardship function of health ministries is carried out.

DESCRIPTION OF DUTIES

To provide video/audio/webcasting services and operate the relevant equipment in support to all internal and external meetings and conferences (mono and multi-lingual) held at the UN City (common service to all UN Agencies hosted therein), as well as WHO meetings held outside Regional Office and in other countries.

• Planning, organization and implementation of audio/video/webcasting and relevant technical support to meetings, conferences and other events.
• Manages proactively the operation of the conference halls AV and interpretation systems and all other equipment (cameras, microphones and amplifiers, presentation screens, broad/webcast equipment, projectors, tele- and videoconferencing equipment, stage lights), ensuring both preventive (pre-meeting) and regular maintenance.
• Liaises with AV companies on-site to agree repairs of faulty equipment.
• Prepares and suggests options in connection with the procurement/purchase of new equipment or spare parts to be replaced.
• Identifies and recommends opportunities to improve and enhance conferencing services to internal and external customers.
• Assists in the deployment of new conferencing equipment.
• Provides training on using conferencing systems as needed.
• Responsible for the recording of key top-level meetings and events as well as of other similar events as required by customers (i.e. by other UN Agencies) and dissemination as appropriate.
• Rearranges conference halls and meeting rooms to meet technical and physical requirements of WHO technical units and other outside customers (i.e. other UN Agencies).
• Liaises with staff at all levels in the UN City to plan, anticipate, provide and improve the required services.
• Acts as a technical resource for the Regional Administrative Services Manager and the Operations Officer on issues requiring knowledge of AV systems, interpretation equipment and streaming services.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school of equivalent.

Experience

Essential: At least five years of experience operating video/audio/webcasting equipment in support of meetings and conferences. Experience in coordinating external contractors and technicians.

Skills

Essential: Demonstrated skills in webcasting technology, videoconferencing, conference systems (wired, wireless infrared and HF transmissions), audio-visual digital editing and recording, sound production (PA systems / amplifiers) and photo/videography.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at DKK 368,765 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.