Operations Lead, Customer Onboarding

At Opoura, we’re building a fast-growing presence in the European and US energy markets. Rooted in renewable power, we’re on an ambitious growth journey. One that calls for clear ownership and the drive to make a difference.

We partner with leading industry players and deliver large-scale energy projects that accelerate the green transition. As part of the Software Business Unit, you’ll help our customers connect, control, and commercialize wind and solar assets.

Customer Onboarding is where our customers experience whether we live up to our promises. To strengthen that experience, we’re hiring an Operations Lead to drive and scale our onboarding processes for new customers within the Software Business Unit. This role will bring greater consistency across locations, accelerate time-to-value, and improve day-to-day operational oversight within our delivery team.

The role

Reporting to the VP of Operations, you'll be accountable for global customer onboarding operations. Your responsibility, in collaboration with other stakeholders, is building the foundation for a scalable, efficient project setup that supports our rapid international growth, starting in Poland and expanding to other locations. You’ll shape how we enable project leads to deliver consistently and with impact as we grow rapidly year over year.

It’s a strategic role with a global scope, focused on creating the structure, tools, and practices that enable teams to succeed across locations and project types. While you’ll stay close to delivery, your focus will be on driving long-term value.

Key responsibilities

• Standardize scalable onboarding processes aligned with new project flows and customer expectations
• Improve resource planning, utilization, and workload transparency across locations
• Enable self-managed teams to operate effectively with clear KPIs and incentives
• Drive continuous improvement using LEAN and track KPIs such as onboarding lead time, utilization, delivery adherence, and CM%
• Strengthen governance and handovers across teams and stakeholders, and remove bottlenecks early

What success looks like

• Customers experience a predictable onboarding journey and reach value faster
• Delivery performance and team utilization are visible, balanced, and steadily improving
• Your teams feel aligned and supported, with KPIs that are trusted and actively used
• Lasting improvements support scalability and strengthen contribution margin

Your background

You bring a proven track record from operations, onboarding, implementation, or delivery of leadership in complex customer environments. You understand how to manage change, meet customer needs, and keep complex timelines on track. You value structure, clear handovers, and measurable results. You're a strong communicator who works well across cultures and levels, and you're comfortable getting things done.

• Strong background with 8+ years of experience in operations and project delivery, including team leadership
• Proven track record in building scalable processes and improving execution through KPIs
• Experience driving change in dynamic or fast-growing environments
• Good understanding of early-stage software deployments, including pre-production readiness or similar environments where technical delivery must be operationalized
• Confident working with international teams and managing complex customer stakeholders
• Fluent in English and open to regular travel as needed

How to Apply

If this sounds like your next challenge, and a journey you would like to be part of, we’d love to hear from you. To be considered for this position, please fill out the application form below. We review candidates on an ongoing basis, so please don’t hesitate to get in touch.

We look forward to receiving your application.