Kubernetes Platform & Project Manager

The Platform- & Project Manager role

We can offer you a central role in delivering k8s services across multiple customers and a continuous focus on delivering identical services across projects and platform operations.

You will be part of a dedicated team that has full control of all the K8s deliveries and continuously focus on delivering and improving Kubernetes centered services across customers.

Your key responsibilities:

• Responsible across multiple customers for 24/7 operations deliveries, project deliveries and economy.
• Service management (ITIL processes and CSR backlog)
• Manage Kubernetes platform operations services for multiple customers, keeping service quality, stability and customer satisfaction high.
• Own the backlog of customer service requests (CSRs). Prioritize it with customers and the team, and turn it into a realistic production plan that balances capacity, dependencies and commitments.
• Project management (150-400 hour projects)
• Run requirement-clarification sessions with customer stakeholders. Define scope and deliverables, and estimate effort, duration and timeline together with the technical team.
• Write implementation plans covering milestones, resources and dependencies.
• Manage projects from kick-off to handover. Track progress, budget and quality, handle changes, and report to customers and internal stakeholders.
• Stakeholder management
• Build trusted relationships with customers and Platform Engineers.
• Operations KPI and service reporting
• Platform and Project economy management and invoicing
• Add-on sales of our K8s services to existing customers
• Spot opportunities in customer requests and turn the larger ones into projects

Your qualifications

• Proven Project manager experience
• Proven ability to scope, estimate and deliver projects on time and on budget.
• You're comfortable turning needs into offers and discussing scope and price with customers.
• Proven ITIL experience
• Experience with defining and managing service delivery processes
• A continues improvement and economy optimization mindset
• A team player with a collaborative and a solution oriented mindset
• A healthy amount of impatience to ensure solutions are defined and delivered.
• You don't need to be an engineer, but you need to talk credibly with engineers and customers.
• Application development experience or ERP implementation experience

We offer

A central role in a growing platform business with real influence on services, customers and revenue. A skilled, collaborative team of Kubernetes Platform Engineers and on the job professional development.

Interested?

We interview candidates continuously and encourage you to submit your application as soon as possible.