Customer Success Partner Senior Advisor

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary

The SAP Business Technology platform and its specialized solution area SAP Business Data Cloud is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. SAP Business Data Cloud is one of the highest profiles and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP-BDC represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.

The focus of this position is to join the SAP BDC Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for SAP BDC adoption and consumption across their organization.

Responsibilities

• You will proactively partner with customers to sustainably increase consumption of SAP BDC & Analytical services, and coordinate activities with the Account Team, by building out a joint outcome-based Adoption plan and drive a mutual understanding of IT-Architecture and Business value.
• You understand the big picture, deliver expertise with digital transformation across different lines of business, advise on technical and business architectures.
• You are the primary SAP BDC strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BDC engagement model.
• You will analyze your customer’s Vision, Technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• BDC -CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

Role Requirement

• You will excel in this role if you have 5-6 years of experience working in the IT Industry in Customer facing roles. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Have excellent understanding of one or more areas of the SAP Analytics portfolio: SAP Business Data Cloud covering Datasphere, SAP Analytics Cloud, BW- BW4HANA – covering primarily Reporting, Planning and forecasting solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on Solution Advisory, Cloud Strategies and Architecture guidance.
• Certifications in SAP Analytical solutions – Datasphere, SAP Analytics cloud, BW4HANA – BW, Business Technology Platform or Enterprise architecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft, Annaplan, Snowflake etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members into the role.

Other requirements:

• Fluent in both English and Danish
• Already situated in Denmark, as relocation is not supported for this position

Our Team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Data Cloud CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

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AI Usage in the Recruitment Process

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