Vice President, Operations and Delivery (Digital Technology)

Job Description

The Digital Technology, Vice President, Operations & Delivery will be instrumental in driving the strategic vision and execution of our digital initiatives. This role is responsible for overseeing digital portfolio planning and delivery, enhancing digital product capabilities, and setting the agenda for the DT leadership team (DT LT) in collaboration with the Chief Digital Technology Officer (CDTO). This role will work as part of the DT Leadership team and across the business to ensure alignment with our overall business strategy and facilitate the successful delivery of digital programs and products.

Core responsibilities:

Digital Portfolio Planning and Delivery:

• Lead the development and management of the digital product portfolio process, ensuring alignment with business objectives and strategic priorities.
• Collaborate with cross-functional teams to evaluate and prioritise digital initiatives, balancing short-term and long-term goals.
• Monitor and report on the progress of digital programs and products, providing insights and recommendations for optimisation.

Digital Product Capability:

• Lead the Digital Product Managers supporting the DT foundational areas.
• Drive the enhancement of digital product capabilities by identifying opportunities for innovation and improvement.
• Work with product teams to establish best practices in product development, user experience, and delivery methodologies.
• Foster a culture of continuous improvement and agility within product teams to accelerate time-to-market.
• Establish and promote effective ways of working across the product organisation, ensuring collaboration, transparency, and accountability.

DT Strategy:

• Collaborate with the DT leadership team and Strategy & Transformation functions to define and communicate the Digital Technology strategy, ensuring alignment with organisational goals.
• Analyse industry trends and emerging technologies to inform strategic decision-making and identify new growth opportunities.
• Drive change management and adoption of Digital Products across the organisation.
• Act as a liaison between departments, ensuring that digital transformation initiatives are integrated across the organisation.

Leadership and Communication:

• Provide strategic support to the DT leadership team, helping to prioritise initiatives and drive execution while ensuring consistency across the organisation.
• Drive the DT leadership team agenda in cooperation with the CDTO, facilitating leadership sessions to ensure focus, prioritisation, and effective execution of deliverables.
• Act as the liaison between digital legal counsel and the DT LT.
• Communicate effectively with stakeholders at all levels across the organisation, ensuring that key messages are conveyed clearly and consistently.
• Foster a positive and inclusive work environment, encouraging collaboration and innovation among team members.

Lead a team of 53 across Digital & Product Operations, Tech Ops and Digital Portfolio & Delivery Office, with 10 direct reports.

Do you have what it takes?

Proven experience in digital transformation, product management, and/or portfolio planning, preferably in a senior leadership role. Previous leadership experience in leading other leaders, and large, complex, multinational organisations is essential. Strong understanding of agile methodologies and digital product development processes. Excellent strategic thinking and problem-solving skills, with the ability to analyse data and make informed decisions. Exceptional communication and interpersonal skills, with a track record of building relationships across diverse teams. Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities effectively.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.