Guest Service Advisor (30 hours/week)

Are you structured, service-minded, and excited to help create magical LEGO® House experiences from behind the scenes? Join the Guest Service team and play a key role ensuring every guest interaction is smooth, professional, and memorable.

About the role:

We are looking for a dedicated team member to join our Guest Service Back Office team in a 30-hour-per-week position, focusing on administrative support and coordination.

The position comes with a fixed schedule, including every other weekend, holidays, and peak seasons.

In this role, you will handle guest inquiries, manage bookings and maintain internal procedures. You will also collaborate with colleagues to ensure every guest enjoys a seamless and memorable LEGO® House experience.

If you enjoy structure, communication, and teamwork - and want to make a real impact behind the scenes - this could be the perfect opportunity for you.

As a Guest Service Advisor Office team member, you will:

• Handle inquiries via email, phone, and social media in Danish and English (additional languages are a plus).
• Manage bookings and special requests with relevant departments.
• Manage lost & found items and ensuring secure storage of guest data (GDPR compliant).
• Maintain and update internal procedures, manuals, lists, and reports.
• Contribute to continuous improvements in workflows and guest experience.

You will bring:

• Excellent written and spoken communication skills in both Danish and English – this is essential for the role (additional languages are a plus)
• A structured, detail-oriented, and able to keep an overview during busy periods
• Experience in customer correspondence via email, phone, and social media
• The ability to work independently and collaborate effectively across teams
• Understanding of service culture and brand tone, with a commitment to high-quality guest service
• Strong administrative and organizational skills with precise follow-up
• Comfort working with different digital systems

Feeling inspired? Apply today!

Applications can be submitted in Danish or English. Interviews will be conducted on an ongoing basis, and we are ready to hire as soon as the right candidate is found.

This is a 30-hour-per-week position, starting 01. December 2026.

Apply now and help create unforgettable experiences at LEGO® House!

If you have any questions or would like to know more about the position, you’re welcome to contact Lone Elene Andersen, Senior Coordinator at lone.elene.andersen@legohouse.com