Senior Specialist, Membership Program Planning & Delivery

Job Description

Interested in expanding our LEGO® membership base? Bring play to more people's everyday lives!

Join the LEGO Group in an exciting global role as a "Senior Specialist, Membership Program Planning and Delivery." As part of the M&P team within Market & Channels Central Marketing, you'll help grow our membership base and infuse everyday life with the joy of play.

NB: This position is located in Copenhagen, and relocation assistance is not available.

Core Responsibilities:

• Your role ensures that the Membership Program Operations & Enablement team has the resources to meet business demands.
• You'll support the LEGO Insiders Program, ensuring seamless processes for our membership offerings and Reward Centre. Drive best practices and efficiency to deliver outstanding membership experience.
• Build and operate an efficient model for Membership Program Ops & Enablement, enhancing productivity, accountability, and collaboration with M&P Business Improvement and Delivery team.
• Map end-to-end operational processes, from brief intake to execution, and implement service level agreements.
• Oversee annual planning, budgeting, and demand allocation to meet goals and objectives, collaborating closely with M&P Business Improvement and Delivery team.
• Partner with Senior Manager Operations and Senior Manager Enablement to drive excellence in execution, inventory management, and optimisation of membership offerings across all LEGO channels.
• Define and maintain clear roles, responsibilities, and workflows to maximise resource utilisation and streamline processes for efficient membership delivery.
• Manage the prioritisation process for new activations across Core membership plans, Flex, and wider LEGO Group business needs.

Play your part in our team succeeding

Bring your passion for Membership & Personalisation to build direct and long lasting relationships with consumers and shoppers and help us inspire more builders of tomorrow!

M&C Marketing aims to build and deploy capabilities essential for us to win in corporate plan 2026 and ensure alignment and execution of marketing excellence globally.

Do you have what it takes?

• Proven experience in program delivery operations, specialising in system management, process improvement, and team resource planning.
• Knowledge of Jira and Confluence advantages.
• Effective project management skills with a track record of successful cross-team collaboration.
• Strong analytical and problem-solving skills, driven by data insights.
• Superior communication abilities.
• Familiarity with reporting tools like Tableau and Power BI.
• Experience in Agile environments.

#LI-SG2 #LI-Hybrid

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.