Support Professional Time & Project - Bjorn Lunden DK

Do you enjoy helping customers get the most out of digital tools? Are you curious about technology and motivated by solving problems?

As a Support Professional, you will be the first point of contact for customers and users of our Time & Project solutions, helping them solve issues and succeed in their daily work.

About the role

At Bjorn Lunden, we strive to be the obvious choice for our customers. Delivering knowledgeable, responsive, and high-quality support is therefore at the core of what we do.

As a Support Professional for our Time & Project products, you will be the first point of contact for customers and users. Our solutions are widely used by consulting, architectural, and engineering firms to manage time registration, projects, resources, and invoicing. In this role, you will help customers solve problems, answer questions, and use our software effectively in their daily work.

Your work will include:

• Supporting customers via phone, chat, and email
• Troubleshooting functional and technical issues
• Guiding users on product functionality and best practices
• Taking ownership of customer cases from start to resolution
• Collaborating with colleagues across Product Development, Customer Success, and Sales to solve more complex issues
• Contributing to continuous improvements in our support processes and customer experience

You will become part of an international team with colleagues in Sweden and the Netherlands, where collaboration, knowledge sharing, and mutual support are important parts of our culture. We believe in creating an open and inclusive environment where everyone feels comfortable contributing and growing.

The role is based in Roskilde, and our support channels are open weekdays between 08:00-12:00 and 13:00-16:00.

Who are we looking for?

You enjoy helping others and are motivated by solving problems. You are curious, service-minded, solution-oriented, and comfortable communicating with customers with varying levels of technical knowledge.

To succeed in this role, you are:

• Customer-focused and committed to providing an excellent customer experience
• Structured, detail-oriented, and able to manage multiple tasks simultaneously
• A strong communicator who can explain complex topics in a simple and understandable way
• Collaborative and comfortable working closely with colleagues across functions
• Proactive, self-driven, and eager to learn

Experience working with digital business systems and helping users solve problems is highly valued. Experience with solutions for time tracking, project management, resource planning, invoicing, or similar business processes is considered an advantage.

A genuine interest in technology and a willingness to develop your technical skills are essential for success in this role. Experience with SQL is considered an advantage.

You communicate fluently in Danish and English, both verbally and in writing.

About Bjorn Lunden

Bjorn Lunden is an international SaaS company providing smart, user-friendly bookkeeping and business administration solutions for small and medium-sized businesses. With offices in Sweden, Denmark, and the Netherlands, we’re on a mission to simplify to thrive — helping entrepreneurs save time, reduce complexity, and focus on what truly matters: running their business.

At our location in Denmark we offer EazyProject to help businesses work smarter for time tracking, project planning, resource management, and invoicing – all in one cloud-based platform. As part of the Bjorn Lunden Group, we’re shaping the future of digital solutions for project-driven companies across Denmark and beyond.

We’re a tight-knit team of 15 colleagues in Roskilde, working across Development, Support, and Sales. If you’re passionate about innovation, collaboration, and making work easier for thousands of professionals, Bjorn lunden is the place for you. Come be part of a team that values Trust, Ambition, Collaboration and Ownership (TACO).

Read more about us on https://bjornlunden.com/dk/.

Application

The position is a full-time position located in Roskilde.

The deadline for applications is 18th October 2026. Interviews can take place on an ongoing basis, so do not wait to send in your application.

As you will be joining an international team, we would like to request that you submit your application and CV in English.

If you have any questions or concerns, please contact:

Team manager: Thirsa van Noorden, thirsa.van.noorden@bjornlunden.com or

Group Head of Program Support: Erwin Louwman, erwin.louwman@bjornlunden.com