Payment Process Manager

About the Role

Following If’s acquisition of Topdanmark, we are undergoing an exciting integration journey. As our Payment Process Manager, you will play a key part in shaping and harmonizing future payment processes across the combined organization.

Key Responsibilities

• Lead and manage end-to-end payment processes with specific focus on premiums.
• Identify and implement improvements to payment flows and reconciliation processes, ensuring efficiency and effectiveness.
• Establish and monitor KPIs and performance metrics related to payment processing.
• Ensure compliance with internal policies and external regulations and requirements related to the Payment domain and the Insurance industry.
• Align closely with stakeholders, IT teams, Legal and local business units, as well as external vendors, to drive process development initiatives.
• Work closely with the Nordic Payment Center of Excellence, taking part in Nordic projects.
• Manage roadmap planning, set clear objectives for at least 2-3 years and upcoming quarters.

What we offer

• An including work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities, as well as highly skilled professional environment
• Possibility of a hybrid workplace
• A health-promoting workplace with e.g., fitness programs and various sports activities
• Attractive insurance benefits and pension

About the team

Premium Payment & Credit Control in Denmark is a team of 9 colleagues within the Business Operations Excellence (BOX) in Business Area Private. You will represent the teams end-to-end ownership of the Private Premium Payment processes, which includes invoicing, dunning and collection. In addition, the team is responsible for handling credit and debt management related operational tasks cross If’s Business Areas and Claims. The role reports directly to the Head of Premium Payments & Credit Control in Denmark, while also working closely with the Nordic Payment Manager, who sets the governance for payment methodology and overall Nordic development.

Who are you?

You have a genuine interest and passion for the payment area and strong inner drive for continuous improvements. The opportunity to contribute to, find and implement efficiencies, motivates you.

To succeed in this role, you must be able to proactively drive change and spark enthusiasm in others. A high sense of responsibility defines you, and you can be trusted to deliver. You are a self-motivated person with a proactive attitude and an outside-in perspective.

You can take a high-level perspective, but also have the ability to deep dive into specific and complex issues, keeping an eye on details.

Your analytical skills secure that you focus on the right things and always strive for improvements. With a curious mind and strong team spirit you look forward to joining us in securing a best-in-class premium payment processes, supported by automation and digital transformation,

You are good at stakeholder management, both internal and external. You are comfortable handling diverse interests in terms of development needs. You can identify best practice and set expectations in adapting it to processes and guidelines.

You also have the following qualities:

• Experience with payment/invoicing, cash management or accounting processes.
• Strong process management and/or project management experience.
• Experience with achieving results in a complex organizational and technical set-up.
• Not afraid to challenge or question ways of working.
• Structured and result-oriented way of working.
• Ability to build trust and strong relations with others to ensure good collaboration and progress.
• Excellent cooperation and communication skills
• Very good Danish and English skills (written and oral)

Beneficial if you have:

• Experience from the Insurance industry.
• Insights or experience with agile ways of working

Additional facts and the recruitment process

Application deadline: Screening and interviews are conducted on an ongoing basis. The deadline to apply is 20.11.2025.

Application: Please submit your CV via our website. You do not need to attach a cover letter, but please include a few lines in your CV explaining why you are interested in the position.

Location: Copenhagen, Ballerup Office

Start date: As soon as possible

If you have any questions about the position, you are welcome to contact Anne Marie Dalen, Head of Premium Payment & Credit Control Denmark, at mobile +45 60159660 or e-mail anne.marie.dalen@if.dk.