Customer Service Trainee

Job Description

Are you ready to start your career and combine education with hands-on experience in an international company? Join our Customer Service team in Holstebro as a trainee, develop your skills and learn how to deliver first-class service to customers across the Nordic region.

Team Purpose

Our seven-person Customer Service team is based at our headquarters in Holstebro. We support customers and sales colleagues with responsive service, reliable order handling and practical solutions that contribute to Faerch’s ambition to lead the food packaging industry into true circularity. Our customers are mainly in the Nordic countries.

Your Role

As a Customer Service Trainee at Faerch, you will receive a strong start and opportunities for personal and professional growth through a practical 2-year education. You will become an active team member in Customer Service and gain hands-on experience in daily commercial operations. You will have extensive contact with customers and sales representatives, gradually take ownership of your tasks and receive thorough training from dedicated and skilled colleagues.

What We’re Looking For

You are service-minded, eager to learn and curious about customer service. You enjoy working with others and are motivated to develop your skills through a combination of practical experience and education. You approach new tasks with a positive mindset, ask questions when needed and are ready to gradually take on more responsibility as you grow into the role. Good communication skills, including a willingness to speak English, and a structured approach will help you thrive in our international organisation.

Key Responsibilities

• Develop strong day-to-day contact with customers and sales representatives.
• Handle customer orders and follow up to support accurate and timely delivery.
• Assist with forecasting, price calculations and preparation of customer offers.
• Coordinate samples and product documentation for customers.
• Support complaint handling and contribute to ad-hoc tasks across the department.

Experience & Qualifications

• A relevant upper-secondary education, for example EUD/EUX Business, HHX, STX, HF or HTX, supplemented with a five-week EUS basic course.
• Familiarity with Microsoft Word and Excel.
• An interest in customer service and working in an international organisation.
• A willingness to learn and develop both professionally and personally.

Success in This Role

During your first 6-12 months, success means building a solid understanding of Customer Service’s core processes, becoming confident in customer and order-related tasks and taking increasing ownership of your daily responsibilities. Over time, you will contribute as a dependable team member who helps deliver exceptional service and customer satisfaction.

How to Apply

Please submit your application via the link and tell us why you are the right match for the role. If you have questions, please contact Henny Hedegaard Jensen, Team Lead, Customer Service Denmark & ROW, at hhj@faerch.com.