Lead Service Designer - Parental leave cover

Design the future of the LEGO Groups global supply chain.

We’re looking for a Lead Service Designer (Parental cover 10-11 months) to orchestrate seamless, end-to-end experiences across one of the most complex and creative supply chains in the world. You’ll bridge strategy, systems thinking, and human insight to help us deliver every brick — and every smile — more efficiently than ever.

Core Responsibilities

• Strategic vision & alignment
  Develop and execute an end-to-end supply chain service strategy that supports business objectives and long-term plans. Gain buy-in from senior leaders and communicate clearly across functions.
• End-to-end journey management
  Lead the design and continuous improvement of user journeys and processes across all supply chain touchpoints.
• Service blueprinting & documentation
  Create and maintain detailed service blueprints, customer journey maps, and system maps to visualize current and future states - identifying bottlenecks, pain points, and opportunities.
• Research & data-driven insights
  Plan and conduct qualitative and quantitative research with diverse stakeholders (suppliers, warehouse staff, logistics partners, customers). Use data and KPIs to guide decisions and measure impact.
• Cross-functional collaboration & facilitation
  Act as a connector across teams, leading workshops and co-design sessions with Product, Engineering, and Business to ensure smooth integration of solutions.
• Prototyping & implementation support
  Prototype complex ideas and partner with product teams to ensure effective, agile implementation. Help teams adapt quickly to changing priorities.
• Leadership & mentorship
  Coach and mentor designers and cross-functional peers in service design, systems thinking, and human-centered approaches.

Do you have what it takes?

• Experience: Experienced in service design or related fields within complex environments — ideally supply chain, logistics, or large-scale operations. A strong portfolio demonstrating service design methodology is required.
• Systems thinking: Ability to understand and design within interconnected systems and services.
• Analytical mindset: Strong data interpretation and problem-solving skills to identify root causes and craft effective solutions.
• Communication & influence: Exceptional ability to align and influence senior stakeholders, communicating design rationale clearly.
• Technical proficiency: Comfortable with tools like Miro, Figma, and Dovetail.
• Leadership: Proven record of mentoring others and managing complex cross-functional initiatives.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.