Technical Support Engineer

Do you believe that going to work every day should be fun? And do you want to learn and grow with relevant technical support experience? Then it is you we are looking for!

We are currently looking for a team player to join our Umbraco Support team at our Australian office in Melbourne.

Your qualifications

The most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done. Don’t hesitate to apply if you are finishing up your university degree or starting out on your first job.

Nice to have:

• Microsoft platform (C#) experience
• Web development experience

You can expect to work with and learn about the following technologies, patterns, and buzzwords:

• Debugging, bugs and technical issues
• Support Platform Technologies
• Documentation and Video material
• C# / ASP.NET / REST Apis/ GraphQL
• HTML, CSS, Javascript & Angular Frontend
• Microsoft Azure servers and SQL databases

The role

This role reports directly to the Head of Support, with a dotted-line reporting relationship to the Head of APAC Region.

With engagement and commitment every day at Umbraco, you will:

• Help customers with all kinds of technical issues
• Buddy up with a skilled Technical Supporter on the team
• Help with testing, locating, and reporting bugs and issues in our products
• Actively take part in daily stand-ups
• Make a difference for our customers every day

As an employee at Umbraco, you will join our dynamic and social team of supporters. Here you will experience that Support is a joyful and diverse team that loves to provide world-class support for our customers while having a lot of fun.

Practicalities

• Working hours: Full-time 38 hours a week
  • First six month fully on-site as you learn the ropes from a Senior Technical Support Engineer
  • Then on, we will have a flexible arrangement with three days on-site
• Preferred start date: 2nd of February 2026
• Recruitment process start date: 25th November 2025

Place of work

Umbraco Aus Pty Ltd,
The Commons,
Level 1, 55 Collins Street,
Melbourne VIC 3000
Australia

Here are some of the perks of working at Umbraco

• A multicultural work environment with a strong focus on Diversity and Inclusion
• Friendly, engaged, and bright colleagues
• Flat hierarchy and an open and honest way of working together
• Great opportunity to advance your career with growth and training
• Family-friendly and flexible working hours
• Lots of social events
• Great onboarding program

So, what are you waiting for? Now is your chance to be part of a fun and friendly workplace and gain relevant experience!

Hit apply below to apply for the position.