Business Process Consultant

Job Description

Are you passionate about driving transformation and enabling excellence in service management? As a part of our ambitious Re-imagine Customer Service project, we are implementing a new Service Management system. You will play a key role in implementing this system into our Service organisation.

About the Role

As a Business Process Consultant, you’ll play a pivotal role in developing capabilities at the regional and local level by:

• Leading tool implementations and process changes in local service organizations.
• Driving change management activities to ensure successful adoption.
• Supporting the development and rollout of our Process Excellence framework.

Key Responsibilities

• Plan and execute implementations and change management activities across local companies, aligning with regional and company service managers, super users, and colleagues in Systems & Tools and IT.
• Conduct project communication and collaborate with local management to ensure cultural aspects are considered in implementation planning.
• Evaluate system configurations to meet local commercial and legal requirements, based on project principles.
• Facilitate Site Readiness Test (SRT) with local super users.
• Lead local tool implementations, including training, issue resolution, and hyper-care support.
• Serve as the point of contact for system usage and process excellence inquiries.
• Maintain training materials, test cases, and process documentation.

What You Bring

You are a proactive and structured professional with a passion for enabling change and driving excellence. You thrive in cross-functional environments and are motivated by both technical challenges and human dynamics. Your ability to communicate clearly and influence others makes you a natural partner across the organization. You take pride in delivering high-quality work and following through on commitments to the satisfaction of all involved.

Furthermore, we imagine that you bring:

• A master degree in IT, communication & organisation (ITKO), IT or Finance.
• Preferably experience with Service Management Systems, especially SAP CS (SAP for customer service).
• Background as a Project Manager or Business Consultant.
• Strong drive and personality, with the confidence to take responsibility and make decisions.
• High standards for performance, execution, and follow-up on delegated task.
• Ability to interact with, motivate, and influence stakeholders in a collaborative and solution-oriented way.
• Experience from a service-oriented business, ideally similar to Grundfos.
• Solid process knowledge and hands-on experience with improvement initiatives.

Why Join Grundfos?

Grundfos is a global leader in advanced pump solutions and water technology. We’re committed to sustainability, innovation, and empowering our people to make a real impact. Join us and be part of a purpose-driven company that’s reimagining customer service for a better future.

What You’ll Get

• A supportive and inclusive work environment that values personal growth, purpose, and work-life balance.
• Flexible working conditions, including remote options and additional paid days off for volunteering.
• Competitive compensation, comprehensive health benefits, and access to well-being programs.
• Opportunities to lead meaningful digital initiatives that contribute to global sustainability goals.

Ready to Make an Impact? If this opportunity excites you and aligns with your ambitions, we encourage you to apply. All applications must be in English. Interviews will be held at an ongoing basis, and we are aiming at having the initial interviews already in week 48.