Job Description

Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient’s IT Operation Services offered to various clients.

You would have had proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. Experience in leading, solutioning and delivering large multi-year deals at Fortune level companies will be strong advantage. Experience of working in a matrixed environment, which includes interfacing with Industry and global delivery teams is a must.

You should be a seasoned technology leader, who is passionate working directly with various large clients at Operation heads/ CxO level on the multi-year Application and IT Infrastructure management, which includes decisions on IT Operations, cost assessment, continuous improvement and Service innovation, macro and micro designing, tying business logic to outcomes, finalizing important technology and operations decisions, identifying risks and suggesting mitigation strategies etc. and have extensive experience with clients.

JOB RESPONSIBILITIES

Maintains overall responsibility for customer satisfaction through the delivery of managed IT services
Participates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and direction
Engage and consult with senior leaders to align with strategic business goals and technical initiatives
Excellent Team Management Skills
Conducting regular status and business review meetings for each client to understand short- and long-term business goals
Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
Communicating potential risks related to compliance, cyber-security, network security, and industry-specific compliance
Identifying new opportunities to use technology to streamline business processes
Overseeing internal support and engineering resources to ensure successful delivery of services to clients
Educating clients on current technology trends relevant to their specific industry
Providing technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issues

This role requires strong policy and process knowledge (e.g. ITIL, agile, Project mgmt..) as well as knowledge of a variety of digital technologies to lead the team to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within the organization. This role requires outstanding customer service skills due to interaction with numerous client departments and business units.

EXPERIENCE

14+ years of relevant experience in the enterprise Application/Infra/Multi cloud solutions space

EDUCATION

Bachelor’s engineering degree required (Degree in Computer Science or related field preferred)

Additional Information

An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits package. Flexibility to support work-life balance. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance.

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Senior Service Manager

Publicis Sapient

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