AI Trainer – Customer Enablement

Location: Aarhus/ Copenhagen, Denmark

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.

Responsibilities:

AI Solution Delivery: Configure and deliver AI solutions through our front-end platforms (BotStudio and SupSearch).
Customer Enablement: Train and support clients on our solutions, guiding them through onboarding, best practices, and launch planning.
Consulting & Advisory: Act as a trusted advisor to clients, helping them design and optimize their use of virtual agents and conversational intelligence.
Quality Focus: Ensure conversational intelligence foundations are correctly set and quality standards are met for each delivery.
Cross-functional Collaboration: Work closely with Implementation Specialists, Configuration Specialists, Customer Success Managers and Developers.
Feedback Loop: Test new features, provide structured feedback, and share customer insights with product and development teams.
2nd-Line Support: Provide second-line support to customers and resolve more complex technical and configuration issues.

The must haves:

Fluency in both Danish and English language (spoken & written).
An analytical brain that can quickly identify and suggest enhancements for our solutions at customers as well as product improvements.
A bachelor’s degree or above, or alternatively, high-school education focused on tech and/or communication.
Familiarity with Python.
Business understanding that will allow you to work closely with clients and partners.
You are a confident communicator.
Interest in tech, easy learner, eager to learn and perhaps some tech background.
You don’t stop before our customers are happy.

The nice to haves:

Experience with genAI, chatbot or similar customer contact solutions.
Experience as an assistant teacher or teaching experience - especially if you've helped others learn technical or digital tools.

What’s In it for You?

Competitive industry benchmarked salary
Flexible, hybrid approach to working; split your time between the office and home
You get to be part of a fun, driven and supportive team
Gift on your birthday
Annual Summer and Christmas parties
Excellent development opportunities and a great company culture

What to expect from the interview process:

Screening call with Talent Acquisition
1st interview with Operations Manager
2nd stage: psychometric & IQ assessments
Final interview in person with Operations Manager, an existing AI Trainer in the team & the CCO

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AI Trainer – Customer Enablement

Puzzel

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